okzz apps Privacy Policy

This Privacy Policy ("Policy") applies to all use of services on the okzz apps platform. By using the okzz apps website, mobile application and related services, you are considered to have accepted the terms of this Policy.

In this Policy, "we", "us" and "platform" refer to okzz apps. "You" or "user" means any person, registered or unregistered, who accesses the platform.

We collect various types of information when you create an account and use services on okzz apps. The categories of data collected are listed below:

1.1 Information You Provide Directly

When you register, make a deposit or contact support, we may collect the following information:

• Full name, date of birth and national ID number (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial transaction details — such as bKash, Nagad, Rocket or Upay numbers and transaction history
• Copies of identity documents submitted for account verification

1.2 Automatically Collected Information

When you browse okzz apps or use the app, some information is collected automatically:

• IP address and Device ID
• Browser type and version, operating system information
• Time spent on the website, pages visited and click patterns
• Session data via cookies and similar tracking technologies
• Location information (general geographic region — not precise GPS location)

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may receive certain information about you from trusted verification services or payment providers. Such information is used only to ensure account security and legitimate transactions.

okzz apps uses your data only for specific and legitimate purposes. We ensure that data use is consistent with the purpose for which it was collected. The main purposes are:

• Account Management: Completing the registration process, keeping login secure and managing account settings.
• Service Delivery: Handling deposits, withdrawals, bonus distribution and all gaming-related activities.
• Age and Identity Verification: Confirming users are 21+ and verifying account ownership.
• Security and Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Customer Support: Resolving your issues promptly via 24/7 live chat and email.
• Communications: Sending important updates, security alerts and transaction notifications.
• Service Improvement: Analysing user experience to improve the platform.
• Legal Compliance: Retaining necessary data in accordance with applicable laws and regulations.

We never sell your data to third parties. Your personal information is not shared for marketing purposes.

okzz apps uses cookies and similar technologies to keep the website and app running properly. Cookies are small text files stored on your device that help remember information about your visit.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences, language and account settings.
• Analytics Cookies: Monitor website traffic and usage patterns — this information is used to improve our services.

3.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some website features to stop working correctly.

okzz apps may share data with third parties on a limited basis in specific circumstances. We do not disclose your information externally except in the following situations:

4.1 Service Provider Partners

Necessary data may be shared with trusted partners for payment processing, identity verification and technical services. These partners may only use the data for the specific purpose assigned and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Data may be disclosed in compliance with a court order or a valid request from a government authority.

4.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. You will be notified in advance and the same privacy standards will be maintained.

okzz apps follows industry-standard security practices to keep your personal data safe. Key features of our security framework:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Password Protection: Passwords are never stored in plain form — only encrypted hashes are kept.
• Access Controls: Only authorised staff may access user data, and only when needed for a specific task.
• Server Security: Our servers undergo regular security testing and the latest security patches are applied.
• Data Backup: Regular backups are maintained to ensure data is not lost.
• Fraud Monitoring: Automated systems are in place to detect suspicious transactions and login activity.

While we always work to keep your data secure, complete security on the internet cannot be guaranteed. Keep your password private and do not share it with anyone.

okzz apps does not keep your data longer than necessary. The principles for determining retention periods are:

• Account data is retained for as long as the account remains active.
• After an account is closed or deactivated, certain data may be retained for a defined period as required by law.
• Transaction records are kept for a set period in line with financial regulations.
• Data used for analytics may be anonymised and retained for a longer period.

Once the defined period has passed, your data is securely deleted or anonymised.

You have certain fundamental rights regarding your personal data. okzz apps respects these rights and supports you in exercising them:

7.1 Right to Access

You have the right to know what information we hold about you. Upon a written request, we will provide you with that information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Some details can be changed directly from account settings; otherwise, contact support.

7.3 Right to Deletion

In certain circumstances, you can request that your data be deleted. However, some data may not be deletable before a set period due to legal obligations.

7.4 Right to Object to Processing

In specific cases, you have the right to object to the processing of your data. You can request to stop receiving marketing communications at any time.

7.5 Data Portability

Where technically feasible, you can receive your data in a readable format.

To exercise these rights or for any questions, contact our support team. We are available 24/7 in Bengali and English.

okzz apps is strictly not intended for anyone under 21 years of age. We do not knowingly collect data from anyone under 21. Age is verified at registration, and any account found to belong to a minor is closed immediately.

For more on our position on responsible gaming, read our Responsible Gaming Guidelines.

The okzz apps platform may connect to third-party payment gateways or game providers. These parties have their own privacy policies and are outside okzz apps' control. We recommend reviewing their policies before using their services.

okzz apps may update this Privacy Policy from time to time. If there are significant changes, we will post a notice on the website and notify you via your registered email or mobile number. The "Last Updated" date of the policy will always appear at the top of the page.

Continuing to use the platform after an updated policy is published means you have accepted the new policy. If you object to the changes, contact our support team before closing your account.

If you have further questions about our policies, terms and services, detailed answers are available in our Frequently Asked Questions (FAQ) section.

If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please get in touch. The okzz apps data protection team will process your request in a timely manner.